Information you provide
- Contact and account details. Your name, email, phone number, sign-in information and messages to our team.
- Trip requests. Destinations, dates, departure preferences, budget, party size, travel interests and the notes you choose to share.
- Traveler and booking details. Traveler names, contact details, dates of birth, optional identity-document details such as passport last four characters, room choices and special requests. Dietary or accessibility requests and free-text notes can contain sensitive information.
- Payment records. Payment amounts, currency, payment references, payment status, refunds and remaining balances associated with your request or booking.
Provide only the details needed for your request. Please avoid sending full card numbers, full passport numbers or unnecessary medical information in forms, messages or SAIGE prompts. If you provide another traveler's information, make sure you have their permission.
How we use information
We use information to respond to inquiries, prepare and review trip plans, manage traveler and booking records, process payments and refunds, maintain payment schedules, send service messages and help with support requests.
We also record site activity to understand how the service is used and troubleshoot problems. Activity records can include the page or action, time, request or booking references, a session identifier and account identifiers, including your email when signed in. Our service also records the request IP address and browser information with activity events. Our hosting services handle technical request information to deliver the website.
Our team and service providers
Our travel team uses request, booking and support information to provide the service. Technology providers process information for their part of that service:
- Firebase and Google Cloud support sign-in, record storage and website/API hosting.
- Stripe processes payments. Card details entered in Stripe's payment forms are sent to Stripe. We receive payment references, amounts, status and associated transaction information to manage your booking.
- Resend processes email addresses and message content to deliver contact-form messages, confirmations, receipts and other service emails.
- AI providers process information used by SAIGE, as described below.
A hotel, cruise line or other travel supplier may also need traveler details to fulfill your reservation. Ask our team which information is needed for your trip, and review the supplier's own terms and privacy information when arranging travel.
SAIGE and AI-assisted planning
SAIGE assists with organizing trip information and preparing planning drafts for human review. Intake details, including your name, preferences and free-text notes, and content submitted to AI-assisted features can be sent through our AI service to external AI providers. The provider depends on the feature and configuration and may include OpenAI or another configured provider.
AI suggestions can be inaccurate or incomplete. Our travel team reviews planning drafts; confirm important travel details with the team before making decisions. An AI suggestion does not confirm a reservation, price or availability.
Records and browser storage
Request, traveler, booking, payment and support information is held in our service systems and by the providers involved in delivering the service. Browser storage also supports sign-in, guest booking access, preferences and intake drafts. See our Cookies & Browser Storage notice for details and browser controls.
Booking, payment and service records may need to remain available to administer trips, answer payment questions, resolve disputes and meet applicable recordkeeping obligations. Contact us about the records associated with your request; this notice does not set a fixed deletion timetable.
Questions, corrections and requests
Email support@golovestravel.com to ask about your information, request a correction, or ask for information to be removed. Include enough context to identify your request or booking, without sending sensitive documents or card details by email.
Our team will review the request and may need to verify who is asking. Some booking, transaction or service records may need to be retained; we will discuss what can be changed or removed. You can also manage stored site data using your browser's controls.
Changes to this notice will be reflected in the effective date shown on this page.
Talk with our team
For questions about these pages or your trip, email support@golovestravel.com.